Most Frequently Asked Questions About Products and Service
Is my information protected?
Yes! We do NOT share your personal information with ANY third party vendor(s). Our website (RubberTrack.com) is protected by SSL, so all your information processed over the internet is encrypted.
How soon will you ship my purchased product?
All orders are processed Monday through Friday (Holidays Excluded) if ordered before 2:00 PM EST.
Where is my items being shipped from?
All items ship from our Headquarters located in Greensburg Indiana, unless otherwise stated. (i.e. partner warehouse)
Is my shipping really free?
No. We have estimated our shipping cost already into the price of the product advertised in our store, so no other shipping cost will apply unless we are shipping outside of the lower 48 states, or you are in an area that requires the use of boat, ferry, or aircraft to reach its final destination.
Can I return my item(s) if I no longer need them?
Yes you may, up to 90 days after purchase. However, if you are returning the item(s) because you no longer need it, you will be responsible for the original shipping cost, plus the return shipping cost. Returned item(s) must be unused, and in NEW condition. If the item(s) has been used, we may have to auction the item(s), which means you will be charged a restocking fee based off the condition of the item(s).
I made a mistake and ordered the wrong part. Can I return or exchange it?
Yes you may. However, if you made the mistake selecting the wrong part, you will be asked to cover the cost of the original shipping expense, and return shipping expense of the wrong item(s) that you ordered.
I think my product is defective. What do I do now?
Please review the parts stated warranty on the products webpage. Then contact us immediately for further directions. (877-477-6953)
Can I save money by calling you directly?
Sometimes we may be able to adjust the price of the products your looking to purchase because shipping might be cheaper because your closer to Greensburg Indiana than we estimated into the sales price. Please call for a shipping quote.
I made a purchase, now I see the item is on sale. Can I receive a partial refund for the difference?
Yes, up to 3 days (72 hours) after the item was placed on sale. We are not responsible for contacting customers to make them aware of a sale after sales incentives are posted.
