Prowler MFG - Return and Shipping Policy
Return Policy - 90 Days, New Condition
Thank you for shopping at Prowler MFG. We strive to provide the best products and customer service possible. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. Please read the following guidelines to ensure a smooth return process:
1. Eligibility for Returns:
- Items must be purchased directly from Prowler MFG. (i.e. https://rubbertrack.com)
- The return request must be initiated within 90 days from the date of delivery.
- Only products that are in new and unused condition are eligible for return.
2. Initiate the Return Process:
To initiate a return, please contact our customer support team by phone at 877-477-6953 or via email at returns@prowlertracks.com.
Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
Our customer support team will guide you through the return process and issue a Return Merchandise Authorization (RMA) if applicable.
3. Packaging and Condition:
The product(s) must be returned in their original packaging with all included accessories and documentation.
Please ensure that the item(s) are in new and unused condition, free from any signs of wear, damage, or alteration.
4. Shipping and Handling:
The buyer is responsible for the return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping method to ensure the safe return of the product(s).
Refunds will only be processed after we receive and inspect the returned item(s) for compliance with our return policy.
5. Refund Process:
Once the returned item(s) are received and inspected, we will process the refund back to the original payment method used for the purchase.
Please allow up to 3 business days for the refund to reflect in your account, depending on your payment provider's policies.
6. Non-Returnable Items:
Customized or personalized products cannot be returned unless they arrive damaged or defective.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately.
Provide clear photos or videos showing the issue so that we can quickly assist you with a replacement or refund.
8. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order.
9. Restocking Fee:
We reserve the right to charge a restocking fee for returned items that do not meet our return policy criteria or are returned after the 30-day window.
By purchasing from Prowler MFG, you agree to adhere to this Return Policy. Our goal is to make your shopping experience enjoyable, and we are here to assist you with any questions or concerns you may have.
If you have any further questions regarding our return policy or need assistance with a return, please feel free to reach out to our customer support team.
Thank you for choosing Prowler MFG. We value your business and look forward to serving you again in the future. Happy shopping!
Shipping Policy
How Quickly Do We Ship?
Shipments depart our warehouse between 3pm and 5pm EST, Monday through Friday, excluding holidays. Orders placed before 2pm EST Monday through Friday usually ship the same day. Orders placed after normal business hours, or over the weekend will ship the next business day, excluding holidays.
Qualified Areas For Free Shipping
Many of our products are advertised with free shipping. Please note, this only applies to those shipping addresses located within the Lower Continental 48 States. Any product(s) being shipped out of the Lower Continental 48 States, including Alaska and Hawaii, will be required to pay additional shipping fees to deliver to these locations.
Buyers with shipping addresses within the lower 48 States that are off-shore or located on an island, will be required to pay additional shipping access fees. These fees must be collected before the product is shipped. We reserve the right to cancel and refund orders in the event that a buyer refuses to pay the additional fees.
A Valid Phone Number Is Required
Buyers are required to provide a valid phone number for our shipping company. Many of our products are shipped by tractor-trailer, therefore someone must be available during normal business hours to unload and accept delivery. Most transport carriers will not deliver freight unless they can contact the buyer via phone to schedule a drop-off time. Failure to provide a valid phone number can result in delays, or cancellation of your order.
Residential Deliveries
We encourage our buyers to provide a commercial delivery address. This is preferred by most freight carriers and in most cases will decrease your transit time by at least one day. We can, however, deliver to a residential address as long as someone is available to unload the freight. We reserve the right to collect additional fees if accessorial services (liftgate, etc) are required at the time of delivery.
Shipments should be picked up at your local freight terminal if you do not have a way to unload, or if it is difficult for a Tractor-Trailer to access your location. Your trucking terminal must be one of our preferred Carriers. Please contact us for help deciding what may work best for you if you're unsure.
Change Of Address Re-consignment Fees
Any delivery address changes requested after the product has left our warehouse are subject to re-consignment fees. These fees may vary and are designated by our freight carriers.
Shipments To Canada
Our flat rate shipping does not include shipping into Canada. Additional fees will apply. A Customs Broker will be required to complete your order. Please provide the Name, Address, and Phone Number of your Customs Broker before or immediately after you place an order. All Custom Fees and Taxes will be paid by the Buyer to the Customs Broker before delivery. We can help locate a Broker for you if needed within your area.
We apologize to those who this may apply to. Please understand that our listings are competitively priced which means our profit margins will not permit additional shipping costs. Thank you for your understanding on these matters.
